Service Information

Shipping

Kamados are typically shipped by common carrier (truck line) in a sturdy wooden crate using the most economical and safest truck lines. Home delivery using a truck equipped with a lift-gate is usually available although sometimes for an additional charge.  The total shipping charges will be provided at the time of the order and confirmed at the time of shipment. Also, you need to be aware that these are transportation companies and not a warehouse. This means that some carriers may assess storage charges after the barbecue has arrived at the destination service center. The day after we ship your barbecue to you we will email or call you with the tracking number and provide you with the telephone number of the trucking company service center to which your barbecue is being shipped. We recommend that you call them a few days before your barbecue is due to arrive to tell them that you are expecting a shipment.  We never ship a barbecue without first contacting the expectant owner, so if you decide to go on vacation the day after you have told us to ship your barbecue (this has happened!), you are responsible for the storage and/or reshipping charges

Even with the excellent service that we receive from our trucking companies it is possible for your Kamado to become damaged in-transit. It is important that you understand that if you accept delivery of a damaged item there is very little that can be done in terms of compensation. We recommend that you carefully inspect your Kamado, while it is still in the crate, before accepting delivery. Look for damage to the wooden crate which could indicate that is has been run into by a forklift or perhaps has been dropped. If you see damage of this nature it might be wise to refuse delivery and the carrier will contact us for instructions.

You also should understand that we are acting as your agent in shipping your barbecue. We have negotiated a very good rate for you to ship our barbecues but, ultimately, there are two parties that are involved once the crated barbecue is loaded on the truck: The truck line and you. When the carrier picks up the grill at our warehouse, they also sign that the barbecues are undamaged. So if there is damage, it surely has happened in-transit. If there is a problem we will do our very best to assist you in your dealings with any damage claims. Of course, if there is a problem that is our fault we will take responsibility for the remedy.

If a tile here or there has come off, this is not necessarily a cause for concern or refusing the shipment. This happens occasionally and the tiles can be reattached quite easily with material that we will be happy to provide - just call us.

After reading all of this, don't worry! Problems are rare.

Payment

Full payment is due before shipping. Click for payment details.

Delivery Times

Delivery times can vary depending on whether or not the gill you have requested is in stock in Europe or if you request a special order grill that must be custom made for you. Please call customer service with any delivery time questions.

Warranty

Limited Residential Kamado BBQ Grill Warranties

The Warranties described below are given to the original purchaser only AND ARE SUBJECT TO THE PROCEDURES, LIMITATIONS, DISCLAIMERS AND EXCLUSIONS SET FORTH HEREIN. The Warranties cover only approved product applications as recommended by Kamado Corporation. This warranty only covers residential usage of the product. Kamado BBQ Grills are manufactured in accordance with accepted industry standards. Any defects may be of a manufacturing or natural type. The conditions of this warranty shall only apply when proper break-in and maintenance procedures are followed.

Purchaser Responsibility

It is critical that all break-in procedures and maintenance are done in compliance with the procedures outlined in Kamado's installation and maintenance instructions. Failure to follow the break-in procedures in accordance with the instructions and to properly maintain the grill will void all warranties.

Lifetime Residential Structural Integrity Warranty:

Kamado warrants that the Kamado BBQ Grill's base and dome, in their original manufactured condition and when used with normal charcoal and barbecue fuels, to be free from defects in material and workmanship for as long as the original purchaser owns the Grill. Kamado BBQ Grills are individually hand made and crafted, and slight variations in material and workmanship will occur. These are not are not considered a defect, but add to the unique characteristics of the each Kamado BBQ Grill. A rich variety of natural tile characteristics such as mineral highlights, pin holes, distinctive differences in color, and tile configuration provides the truest tiled texture and detail that nature has to offer. These natural appearances are not construed as defects. Being a natural material, tile, tile grout and tile morter will react to humidity, temperature variations and freeze/thaw cycles. Over time tiles may fall off, and splits, cracks and chips may appear between, on and under the tiles. This phenomenon is normal and it is not covered by the warranty. Spalling, chips, fragments, cracks or flakes resulting from the expansion and contractions of the ceramic material, are a natural phenomenon and normal and are not covered by the warranty.

Additional Warranty Disclaimers and Exclusions

In addition to all the above stated warranty disclaimers and exclusions, this warranty shall not apply to all of the following:

Damage caused by flooding, hurricanes, other natural disasters, and Acts of God; Damage caused by improper handling, shipping and storage; Improper alterations and maintenance of the original manufactured product; Failure to follow all the manufacturer's written break-in and maintenance instructions; and no warranties shall apply to any product or products designated and sold as clearance or non-standard items. Any product or products so designated are sold "as is".

If in the unlikely event any portion of your Kamado Grill should fail with respect to the provisions of these warranties, Kamado will replace or repair (material only) such portion, at no cost to the original purchaser, with the same product or another product of equal value. To file a claim, first contact the authorized Kamado dealer where the original purchase was made. If the dealer is unable to satisfy the claim, please contact Kamado direct. Claims must also be filed within the warranty coverage period and receipt verifying date of purchase and the ownership of the products will be required. Kamado warranties are not transferable and the warranties are valid only if the owner can provide an original proof of purchase. Kamado reserves the right to have a designated Kamado representative inspect the Grills. No distributor, retailer, agent or employee of Kamado Corporation has the authority to alter the obligations or limitations of any Kamado warranty.